Terms of Use

Area of Business
Domestic Travel Agency
Registration Number
Registrered Travel Agency No. 2-2778 approved by the Governor of Osaka Prefecture
Registered Date
Period of Validity
From October 21, 2015 to October 20, 2020
Name of Business
The Research Institute for Enhancement of local Attractions in Japan Co., Ltd. (RIELA)
Head Office Address
The Research Institute for Enhancement of local Attractions in Japan Co., Ltd. (RIELA)
Higobashi Lucent Bldg. 4F, 1-6-2 Kyomachibori, Nishi-ku, Osaka-shi, Osaka
General Manager of Travel Operations
Kayoko Ikehara
The role of the general manager of travel operations is to take responsibility for all transactions and exchanges between the company and the clients. For questions regarding contracts and travel agreements, please contact the Head of Contracts.
Operating Business Hours
10:00-17:00 (Japan time)、except Sat., Sun., National Holidays and on New Year Holidays
Online Access Hours
24hrs/7days except during scheduled maintenance
Contact Support for questions
related to online content
Authentrip Customer Advisory Center (contact@riela.co.jp
Tourist Industry Agreement Subsections
Recruitment Type Travel Industry Policy and Conditions
Order Type Travel Industry Policy and Conditions
Special Compensation Policies
Travel Arrangement Policies
Travel Consultation Policies
Travel Conditions
Domestic Recruitment Type Travel Industry Articles
Domestic Order Type Travel Industry Articles
Articles of Travel Arrangement
Domestic travel handling fees
Domestic travel handling fees
Privacy Policy and Disclaimer
Basic Policy of the Protection of Personal Information (Privacy Policy)
Booking and concluding an
online travel contract
<About reservations>
Reservations will be accepted during the online business hours. Upon verification of the tour details and pricing, please click on the [Pay] button to proceed with the payment. Bookings will be processed as soon as you click the [Pay} button. Once finalized, you will receive a confirmation email indicating that you have completed the reservation process. In the event that we are unable to carry out the tour as planned, we will refund the full amount of the original payment.
<About the completion of the contract>
Your contract with us starts as soon as you receive our confirmation email.
Name of the organization
General Incorporated Association, Japan Association of Travel Agents